Common privacy notice

BoardPort Audit orders and offline analysis

The documented offline BoardPort product handles board files and generated reports on your device. Do not send board files or confidential reports to the shared support channel. Order, download-authorization, refund and support information is processed separately from offline analysis.

Japan orders use standard Stripe Checkout. International orders use Link through Stripe Managed Payments; Link handles the transaction as merchant of record, including payment, billing, purchaser information, receipts and transaction support. BoardPort’s exact acceptance, order, pseudonymous identity and payment records and retention are described in the relevant product privacy notice.

• BoardPort Audit — Japan order privacy
• BoardPort Audit — International order privacy

1. Scope

This notice covers information commonly handled for the Signal & Ship legal website, product websites, payments and support. Product-specific notices also apply to learning data, encrypted information, purchase codes and other data handled by a particular product.

2. Information and purposes

We handle the minimum purchase information, support information and communication or operational logs needed to provide services, confirm payment, grant access, handle refunds or disputes, prevent abuse, address incidents and security issues, respond to questions, and meet legal or accounting requirements. This legal website has no input forms or advertising. Cloudflare’s delivery, protection and communication-data processing is described below.

3. Payments

Paid products use Stripe. Decision Studio’s 90-day edition is sold and supplied by Signal & Ship, using standard Stripe Checkout for payment processing. Stripe processes payment-method information, names, email, billing details, product, amount and transaction records under its policies for payments, fraud prevention, receipts, refunds and disputes. Link’s policies also apply when a Link payment method or a Link transaction is involved. Full card numbers and security codes are not stored in Signal & Ship’s product databases. For Decision Studio support or transaction handling, Signal & Ship and Stripe may share the minimum order identifiers, inquiry details, access status and other information needed.

4. Email support

Email to support@signalandship.com is routed through Cloudflare Email Routing and received and answered using Google’s email service. Sender addresses, messages, attachments and timestamps are used for questions, seller-information requests, refunds and personal-data requests. Do not email card numbers, purchase codes, recovery codes or other secrets.

5. Web delivery and logs

When a page or API is accessed, Cloudflare may process IP addresses, browser information, access times, URLs, response status and other information needed for ordinary web communication, delivery and security. Operational logs are limited to what is needed to investigate incidents, abuse and security events.

6. Providers and international processing

Cloudflare, Stripe, Link and Google are used for web delivery, payment and transaction management, and email. These providers may process information outside Japan to deliver and protect their services. Their own policies and terms also apply to information they process for their own purposes and responsibility.

7. Sharing with others

We do not sell or provide personal information to third parties without consent, except where required by law, necessary to protect life, physical safety or property, or necessary for service providers to handle payment, delivery, support and similar delegated work.

8. Retention and safeguards

Information is kept as long as needed for its purpose, support, refunds, legal and accounting retention, and disputes, then securely deleted or anonymized. Safeguards include access restrictions, encryption, separation of secrets and limited logs, according to the nature of the information. Product-specific retention descriptions remain applicable.

9. Access and other requests

For requests concerning personal information held by Signal & Ship, including disclosure, correction, restriction or deletion, contact support@signalandship.com with the product name and information needed to verify your identity. Requests are handled in accordance with law after verification. Decision Studio payment and receipt questions use the same email. Requests about records independently held by Stripe or Link are directed to that provider’s privacy channel.

10. Updates

This notice may be updated when services, providers or laws change. Important changes are announced on this website or the relevant product website.

Other product privacy notices

• PASS QUEST privacy (Japanese)
• Decision Studio privacy (Japanese)

• Fixed Cost Radar（固定費レーダー） — Privacy (Japanese)