SIGNAL & SHIP / LEGAL
Shared support
Contact the right product and transaction support route without sending confidential files or payment details.
Contact
Email is accepted at any time. The usual initial-response target for the shared channel is two business days. Product-specific support targets take precedence.
BoardPort Audit
English and Japanese product support aims for an initial response within 48 hours. Contact BoardPort about downloads, installation, licensing and refunds. After the purchased file first becomes available to download, change-of-mind refunds are generally unavailable. Exceptions include non-delivery, duplicate charges, material defects in the supported environment that cannot be resolved by reasonable correction or re-provision, and cases required by law or the payment service. Contact us promptly, preferably within 14 days; this is a contact target, not a refund guarantee or a deadline that ends your rights. Once a valid refund is determined, BoardPort initiates it within two business days. Earlier purchases keep their accepted refund terms, including the applicable 14-day no-reason promise.
International transaction and receipt questions can also use the Link support route on checkout or the receipt. The BoardPort operator handles Japan-offer transactions. Do not send board files, confidential reports, private download links, card information or secrets.
What to include
Give the product name, your question, and for an existing order the Stripe or Link receipt reference or other order reference and the purchase email address. Send only what is necessary. Do not include card numbers, purchase codes, recovery codes, passwords or identity documents.
Decision Studio
Signal & Ship sells and supplies the product; standard Stripe Checkout processes payment. Product, encrypted-storage, payment, refund, receipt and invoice questions use the shared email. Invoices are not automatically issued. A Stripe receipt is separate from an invoice; Japanese qualified invoices are not issued. The statement descriptor is SIGNALANDSHIP.
Seller-information requests
For the operator’s legal name, address and telephone number under Japanese mail-order disclosure rules, email before ordering and identify the product you are considering. Information is disclosed without delay, with a target of one business day and enough time to review it before purchasing.
Refunds and incidents
Refund eligibility follows the purchased product’s terms and applicable law. For a defect report, provide the product, payment date, order reference, problem and requested response. This does not add a reason requirement to earlier BoardPort purchases made under the 14-day no-reason refund policy. For an incident, describe the time, device, browser and symptoms without confidential screenshots or codes.